Cars are not checked for damage until they are returned. If damage is detected, an extra charge is made. Customers regularly have this charged back, because they do not trust it, or they no longer remember the damage. In this case, we talk to the customer. We explain the situation, with the official documents at hand at all times. This approach works: customers often remember that there actually was damage and finally make payment. In one easy step: with their credit card in the IncassoPartners web portal.