2316 WZ Leiden
CoC nr: 73250635
BTW / VAT: NL859421314B01
Roompot wants to give families the time of their life in one of its large holiday park in the Netherlands and abroad. That’s why Roompot works with IncassoPartners. Our people-first approach, experience with international debt collection and experience in the hospitality sector are combined here, so that we can offer solutions that are positive for Roompot and its customers.
Keeping – and satisfying – customers is extremely important to Roompot. That’s why we do our best to offer holidaymakers appropriate solutions. Most debt collection cases are about recouping cancellation costs and damage: sensitive issues, which can really spoil the fun of a holiday. By taking the time to explain the situation, we create the necessary understanding so that we can offer an appropriate solution, such as bearing part of the expense or giving a discount on the next booking. That turns a negative holiday experience into a positive holiday experience: another satisfied customer – and no bad review.
Our positive people-first approach has proven to be especially effective in the hospitality sector. Besides Roompot, we work with Vacansoleil Camping Holidays and Hogenboom holiday parks. With our knowledge of the travel and booking terms and conditions of ANVR, the Dutch Association of Travel Agents and Tour Operators, we know exactly what we can offer holidaymakers – even internationally for tourists who go on holiday in the Netherlands or Dutch tourists abroad. For cases outside the Netherlands, we work with dedicated international partners – all from one case file via our handy web portal.
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